Warranty and returns
Phone warranty in Cameroon: buy with peace of mind
A phone is an important purchase. Here is, in simple terms, how our phone warranty in Cameroon and our returns policy protect you before, during and after your purchase.
Our warranty
Every phone is covered by a warranty of 12 months. If it develops a fault, our after-sales service handles your case: repair or replacement, depending on the situation.
What the warranty covers
- Manufacturing defects and faults.
- A device that no longer switches on or keeps restarting, with no knock or contact with liquid.
- A screen, speaker or sensor that stops working normally.
What the warranty does not cover
- Knocks, drops, scratches and broken screens.
- Damage caused by liquid or humidity.
- Repairs made by an unauthorised third party.
- Normal wear and tear (battery, case, cables).
Tip: a case and a screen protector cost little and prevent most of these cases. Find them in our accessories.
Returns: 7 days to change your mind
You have 7 days after delivery to return your phone, with no need to give a reason. For a return to be accepted, the phone must be in its original condition: undamaged, with its packaging, accessories and invoice.
- Is the phone damaged or not what you ordered? Exchange or full refund, at no cost to you.
- Have you simply changed your mind? Return accepted within 7 days. The return costs are paid by you.
- Before sending a phone back: sign out of your accounts (Apple ID, Google or Samsung account) and remove the lock code. A phone that is still locked cannot be taken back.
How to return a phone or use the warranty
- Message us on WhatsApp. Our advisers reply in under 5 minutes.
- Send us the useful details: your name, the model you bought, the IMEI number (dial *#06#), the reason and, if possible, photos or a video.
- We confirm what to do next. Exchange, repair or refund, depending on your situation.
- You are refunded to your Mobile Money account within 72 hours at most after we receive and check the phone.
Before you buy
Still unsure? Read our delivery conditions or our buying guides, or message us: we will help you choose the right model.
Frequently asked questions
How long is the warranty?
The warranty on phones lasts 12 months. For an accessory, ask your adviser on WhatsApp before you buy.
Can I return my phone if I change my mind?
Yes, within 7 days of delivery, if the phone is in its original condition, with its packaging, accessories and invoice.
How am I refunded?
The refund is paid to the Mobile Money number used for the payment, within 72 hours at most after we receive and check the phone.
My phone does not switch on or does not match my order: what should I do?
Contact us straight away on WhatsApp, ideally on delivery, in front of the courier. We exchange the phone or give you a full refund, at no cost to you.
Is a broken screen covered by the warranty?
No. The warranty covers faults, not knocks, drops or liquid damage. A case and a screen protector prevent these cases.
Need help with your order?
Our advisers reply on WhatsApp in under 5 minutes, before and after you buy.